In The Brain-Based Guide to Communicating Better, Professor Allison Friederichs will walk you through six lessons that can help you better know your own mind, and thus understand and transform your own methods of communication. You will learn how your brain acquires, processes, and retains information. You can then take that knowledge and apply it whenever you need to convey something to others, with the best possible results. While you may not have any control over how other people communicate, developing your own methods of connection and conversation can have a positive impact on both your personal and professional life.
The Brain-Based Guide to Communicating Better
Allison Friederichs is the president of ROI Training Solutions, which provides consulting, training, and speaking services in the areas of how the adult brain learns and professional communication skills. She earned her PhD in Communication Studies from the University of Denver. She is a former Associate Teaching Professor and Associate Dean for Academic Affairs at the University of Denver, University College, where she taught communications courses for more than 20 years and earned the Master Teacher designation for continued professional development.
Allison works collaboratively with trainers and instructors to teach brain-based training and education tactics. Her science-backed techniques leverage knowledge about how the adult brain learns to ensure that learning is actually taking place—regardless of the learner or context. She is an expert trainer of professional communication skills, most often focusing on professional writing skills. Her clients look to her to help them solve the inefficiencies created by poor communication skills among employees and teams.
Allison’s clients have consisted of organizations in the public, private, and academic sectors, including Marsh McLennan, Pinnacol Assurance, American Innovations, the US Department of Housing and Urban Development, the Denver Public Library, the Douglas County (Colorado) Government, the University of the Pacific, the Montana University System, the Association for Graduate Enrollment Management, and the Association for Continuing Higher Education. She has been published in academic and trade publications, including UNBOUND, TD magazine, and The Chronicle of Higher Education.
01: How the Adult Brain Communicates
Start your study of communication with a look at the basic physiology and functions of the brain, focusing on key regions and the roles they play. This biological overview ties closely to neuroandragogy: the study of how adults learn and retain information. By better understanding this field, you will get a clearer picture of communication and how to best apply its key principles to your own life.
02: Messages That Activate Our Brains
Memory is a key component of communication. Discover how memory works by looking at the regions of the brain that help us create both short- and long-term memories and better understand how emotion can be key to creating and retaining them. You will also consider common miscommunication issues and memory tools like mnemonic devices.
03: How to Get and Hold Our Brains’ Attention
How do you engage the attention of others to maximize successful communication? And why are we so determined to multitask, even though the mind isn’t suited to juggling various activities? In this lesson, Professor Friederichs looks at how attention works and then offers strategies you can apply to overcome the many distractions that can interfere with our attempts to share and process information.
04: Guiding Brains with Inquiry and Analogy
Learn invaluable strategies that can lead to fewer miscommunications by harnessing the power of previous experience. As you will see, asking questions of your audience to better understand their experience can help you craft an approach—including analogies and other tools—that creates a bridge between what they already know and what you are trying to communicate.
05: Enriching the Conversational Environment
We don’t communicate in a vacuum and our communications are often affected by what is happening around us. Here, you will learn how use an array of tools and techniques to enrich your communication strategy, cut down on distraction, and help others connect with the information you are sharing in a variety of scenarios.
06: Overcoming Roadblocks to Communicating Well
The course comes to a close with a look at common issues that can hinder successful communication and different strategies you can use to overcome them. Whether you need to overcome anxiety or get past the roadblock of entrenched bias, these tools will help you better connect with the people around you in every facet of your life.